fpm brief

The FPM Brief, a new series of articles on consumer CPG research and behavior, highlights how research insights fuel creative intelligence in packaging design, branding, and marketing. By analyzing consumer interactions and purchasing drivers, we reveal strategies that enable brands to connect authentically with their audience, empowering them to stand out in today’s competitive market.

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Designing Tomorrow: Navigating the Frontiers of Intelligent Design in 2024

Augmented Reality (AR) Packaging

Augmented Reality (AR) is revolutionizing packaging design in 2024, offering consumers futuristic and immersive experiences that captivate and engage. This week, we explore how AR is transforming consumer interactions with products, particularly in the technology sector.

The Impact of AR on Consumer Experience

A recent article in the International Journal of Information Management (April 2024) delves into the impact of AR on consumer experiences across various product categories. The research highlights several key findings:

  1. Enhanced Product Diagnosticity: AR significantly improves consumers’ perceived product diagnosticity compared to traditional 2D presentations. This refers to the usefulness of the shopping experience in evaluating products, a factor especially relevant for technology items.
  2. Increased Cognitive Load: While AR enhances the shopping experience, it also increases the perceived cognitive load, meaning users expend more mental effort to process the augmented information. This aspect can influence how consumers interact with and perceive products during online evaluations.

Experimental Analysis and Sales Impact

An experimental analysis focused on AR-enabled products on Amazon revealed notable results. The study aimed to understand AR’s influence on purchasing decisions, particularly for technology products. The findings showed a significant increase in sales for technology products when AR was used for online presentations. This underscores the potential of AR interfaces to boost online sales and enhance consumer engagement.

Practical Implications for Retailers

The research suggests several practical implications for retailers:

  • Utilizing AR for Technology Products: Retailers should consider integrating AR interfaces for technology products, such as home and office electronics, to enhance consumer engagement and increase sales.
  • Balancing Cognitive Load: While AR can increase cognitive load, finding the right balance in presenting information can help maximize its benefits without overwhelming consumers.

Additional Insights

Another study indicates that while a 360-degree virtual store presence can improve consumer opinions towards online shopping, the desire for hedonic sensory experiences (the need for touch) can diminish this impact. However, imaginative engagement can compensate for the lack of physical touch, suggesting that creative AR implementations could help bridge this gap.

For further insights on AR in marketing, exploring additional resources and studies can provide a deeper understanding of its potential applications and benefits. This can be an interesting read.

Conclusion

AR is poised to play a significant role in the future of packaging design and online retail, particularly for technology products. By enhancing product diagnosticity and engaging consumers in new ways, AR interfaces offer tangible benefits for retailers looking to boost sales and improve the online shopping experience.


Credits: Exaqua for FPM

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Tom Foerstel : Founder & President

Tom Foerstel

Founder & President

Growing up in the San Francisco Bay Area in the 60’s, Tom developed a strong desire to create positive change for people and planet.

He went on to pursue his passion for art and design at Art Center College of Design in Pasadena, California, and worked for design firms in Southern California before moving to Boise, Idaho in the early 80’s. Foerstel Design opened its doors in 1985. Since its inception, the firm has cultivated a bold, happy, forward-looking team focussed on creating distinct and effective work on behalf of their clients.

An integral part of Tom’s philosophy is giving back to the community in which he lives — a company cornerstone that drives Foerstel’s long history of providing pro-bono services to local non-profit humanitarian and arts programs.

One of Tom’s proudest personal achievements is his ability to say Supercalifragilisticexpyalidocious backwards.